1. Acceptance of Terms
By accessing or using the MedRAG service (the "Service"), including the API, web portal, and any related tools or documentation, you agree to be bound by these Terms & Conditions. If you do not agree, you must not use the Service.
2. Definitions
"Provider" refers to Rivux EOOD, a company registered in Bulgaria. "Customer" refers to any individual or entity that accesses or uses the Service. "Service" refers to the MedRAG platform, including the REST API, web portal, MCP server, and all associated infrastructure and documentation.
3. Service Description
MedRAG is a software-as-a-service platform providing retrieval-augmented generation over healthcare datasets. The Service enables semantic search, document ingestion, and knowledge base management via API and web interface.
4. Medical Device Disclaimer
The Service is NOT a registered medical device under Regulation (EU) 2017/745 (Medical Device Regulation) or any other applicable medical device legislation. The Service is not intended for use in clinical decision support, medical diagnosis, treatment planning, or any other clinical purpose. The Customer acknowledges and agrees that the Service shall not be used as a substitute for professional medical judgment, and the Provider assumes no responsibility for any clinical decisions made based on outputs of the Service.
5. No Warranty
The Service is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, whether express, implied, or statutory. The Provider makes no representations or warranties regarding the accuracy, completeness, reliability, suitability, or correctness of any information, data, or results provided by the Service. The Provider expressly disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
6. Limitation of Liability
To the maximum extent permitted by applicable law, under no circumstances shall Rivux EOOD, its directors, employees, agents, or affiliates be liable for any direct, indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to damages for loss of profits, goodwill, data, business opportunities, or any other intangible losses, arising out of or in connection with the use or inability to use the Service, regardless of the cause of action or the theory of liability (whether in contract, tort, strict liability, or otherwise), even if the Provider has been advised of the possibility of such damages.
7. Pricing & Billing
The Provider reserves the right to modify pricing at any time. For pay-as-you-go Customers, price changes may take effect immediately. For Standard and Enterprise plan Customers, price changes shall take effect at the end of the current billing cycle. In all cases, the Provider shall notify affected Customers of any price changes via email at least thirty (30) days prior to the change taking effect. Continued use of the Service after a price change constitutes acceptance of the new pricing.
8. Service Termination
The Provider may suspend, discontinue, or terminate the Service, in whole or in part, at any time and for any reason, without prior notice to the Customer. The Provider shall not be liable for any losses, damages, costs, or expenses incurred by the Customer as a result of such suspension, discontinuation, or termination. Upon termination, the Customer's right to access the Service ceases immediately.
9. Customer Obligations
The Customer agrees to: (a) use the Service in compliance with all applicable laws and regulations; (b) maintain the confidentiality and security of their account credentials and API keys; (c) not attempt to reverse-engineer, decompile, or disassemble any part of the Service; (d) not use the Service to store or transmit unlawful, infringing, or harmful content; (e) not exceed any usage limits or circumvent access controls; and (f) not resell or sublicense access to the Service without prior written consent from the Provider.
10. Data & Privacy
The Provider processes Customer data solely for the purpose of delivering the Service. Data handling is governed by the Provider's Privacy Policy. The Customer is responsible for ensuring that any data uploaded to the Service complies with applicable data protection regulations, including Regulation (EU) 2016/679 (GDPR). The Provider implements appropriate technical and organizational measures to protect data but does not guarantee absolute security.
11. Intellectual Property
All intellectual property rights in the Service, including but not limited to software, algorithms, models, documentation, trademarks, and trade secrets, remain the exclusive property of Rivux EOOD. The Customer retains ownership of their data uploaded to the Service. These Terms do not grant the Customer any rights to the Provider's intellectual property beyond the limited right to use the Service as intended.
12. Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the Republic of Bulgaria, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the competent courts in Bulgaria.
13. Amendments
The Provider reserves the right to modify these Terms at any time. Changes will be posted on this page with an updated revision date. Continued use of the Service after any such modification constitutes acceptance of the revised Terms. For material changes, the Provider will make reasonable efforts to notify Customers via email or through the Service.
14. Contact
For questions regarding these Terms, please contact Rivux EOOD at the email address provided on the Service website or through the support channels available in your account dashboard.